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The Principles of Service


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Good commercial, however, my last service from my Cadillac dealer has yielded a dirty carpet and headliner finger smudges.  I didn't notice them till I got home.  With a twenty mile round trip I decided to do the cleanup myself.  Awaiting a customer survey to express my disappointment.  Also, awaiting a replacement part that had to be ordered; it has been two weeks without a followup (i.e., part is in, part delayed, etc.)  It appears my dealer 'didn't get the memo'.

Chuck

'17 XT5, '04 Bravada........but still lusting for that '69 Z-28

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