kenphy Posted March 19, 2008 Report Share Posted March 19, 2008 I have leased 7 successive GM cars, gradually moving up over these past now 19 years (first 16 on Chevys, Buicks, etc.) then I leased a 2004 CTS and loved everything about it -- it was a great car, great lease, great service, everything (except maybe the service charges for an oil change -- well over $100 were appalling to me). Then, just over a year ago, that car's lease was over, and a new 2007 was in my future. Since no one from the dealer called me by three months before it was over, I called them. I said, "I want another CTS, just a different color, but with everything else the same -- same engine, same 36 month lease, same 12,000 miles per year, same no down payment, same everything. Just tell me what it will cost, what colors you have available, and I will come in and sign." NOTE: all my leases were with GMAC, not one payment a minute late, no accidents, etc. I had no intention of negotiating a better price, as I determined that from 6 previous leases, they had me pretty well figured out. Unfortunately, since my old sales person was gone from the dealership (after 17 years -- I should have known that meant trouble). They told me: I should have called earlier, they could have gotten me out of the lease sooner (Me: the bad guy), and they had two colors on the lot, at $25/mo less, so come on over. Checked their inventory on line, no CTS in stock with my engine size, so I drove in, asked about that, and they asked why I thought I could get the same engine at the reduced price (Me: the bad guy). I repeated what I wanted, drove off with old car, and told them when they could get me what I wanted, just to let me know the price, and I would sign. Next call from them (next day) they had the engine, in one color, come on in and sign and drive away. When I got there, the disclosure (now $20 less -- again, I should have known) said only 10,000 miles a year, and now 39 months. WAS ANYONE LISTENING TO ME? So, when I said no deal, they said they would fix the lease to 12,000, but I had to give them something, so it would be 39 months. And (dumb me) I signed the lease -- without reading it carefully, and yes, it is 10,000 miles and 39 months. I was furious (probably more so with myself) but I cannot figure out why it is that car dealers have to be so deceptive. I kept telling them I wanted everything the same, that price wasn't the issue, that they didn't have to "sell" me. I vowed when I read the contract later that I would never so back there. However, at 15 months old, the recall came and there is no other dealer in Charlotte, NC, so I had to take it back to them for the recall. They did fix the recall issue and called me to say I had to have the 15,000 mile check up. I assured them that the oil change and tire rotation and any other necessary work would be done (elsewhere) and came home to re-read the manual. There IS NO 15,000 mile check up! So, Arnold Palmer, you not only have my total loss of satisfaction, I think you are deceptive, liars, cheats and I will never (not even if there is another recall) come back to you. I hope this note sufficiently ensures that no one else would either. I defy your dealership to dispute any fact here.Arnold Palmer Cadillac Link to comment Share on other sites More sharing options...
This topic is now archived and is closed to further replies.