TheCaddyman

TGIF i got to go. See you Monday.

Your right again.

Agree. I love technical details on stuff like this. I was intrigued to hear what the NSP response was going to be to an apology, but I guess we're not going to hear it. I thought this was going to wrap up with "okay, maybe I was impatient, and I apologize if I seemed impatient, but I'm glad I got my side of the issue out"; then we could hear the interesting response: Thats "THE CADDY MAN" i don't want the wrong person taking up my slack. My reponse was going to be "I will eat the cost of the $165 for express shipping and you'd have the kit Monday morning so you'll have the studs ASAP at the $549 price." UPS is coming in about an hour, we have a couple orders going out anyways. If you would have proved me wrong (and I knew I was right this time) I would have done this. No, I don't think I'll do that now. "The Caddy Man"- courtesy can get you a long ways. Thanks for the offer. Eating the cost would not be fare to you, I just wanted to no when the product would ship. Taking money from other businesses is not my thing.

When I first started in business I had customers that would complain about the fare for 1 hr to the airport and I smiled and kept my mouth shut dropped them off and said thank you and picked them up on thier return trip and heard them complain on the the phone to friends for another hour I should give them a discount, some of those people still ride with my company today and I bet they still complain.

http://customer-relations.suite101.com/art...omer_complaints Hmm.. A crash course on how to deal with people like you.... very informative. We are all equal "The Caddy Man". Remember this when it comes to dealing with businesses, customers, and people in general. Nobody is above or below you. Even if you are a customer of theirs. I am sorry we couldn't do business. Thanks Oh, and remember, you don't have to buy anything if the price is too high. Norm's inserts are considerably cheaper, and you are one customer who I won't mind referring to a competitor. Scratch that-Norm doesn't deserve to deal with this B.S. either. Go with Time-Serts! -Jake

http://customer-relations.suite101.com/art...omer_complaints Hmm.. A crash course on how to deal with people like you.... very informative. We are all equal "The Caddy Man". Remember this when it comes to dealing with businesses, customers, and people in general. Nobody is above or below you. Even if you are a customer of theirs. I am sorry we couldn't do business. Oh, and remember, you don't have to buy anything if the price is too high. Norm's inserts are considerably cheaper, and you are one customer who I won't mind referring to a competitor. Scratch that-Norm doesn't deserve to deal with this B.S. either. Go with Time-Serts! -Jake What BS my friend? http://kennethdreyer.com/just-admit-your-mistakes/

Agree. I love technical details on stuff like this. I was intrigued to hear what the NSP response was going to be to an apology, but I guess we're not going to hear it. I thought this was going to wrap up with "okay, maybe I was impatient, and I apologize if I seemed impatient, but I'm glad I got my side of the issue out"; then we could hear the interesting response: Thats "THE CADDY MAN" i don't want the wrong person taking up my slack.

http://customer-relations.suite101.com/art...omer_complaints

I'm glad you spoke up. I disagree with your point of view, but at least you addressed the matter. You did call to inform me that your company refunded the money. We never had a conversation about my business. My exact words and yours are in my first post. Im very accurate its a habit.

I like you, you make me laugh the most. Thanks

Yeah... I think I need some of that. I might need a case after reading some of the these post.

Before I start... I want to say, I have never used Jakes product, nor have I ever met him of talked to him in any way... but I have run small businesses in the past. In this post, your first post...you said you paid with PAYPAL about 10 or 11 am. Then you called Jakes place at 2 pm...wanting to know if it had shipped yet. That is only 3 hours or so...what the heck were you expecting? Then the next day...you either call UPS or go to the UPS website, and you see that they have the billing information. That means that Jake has already made the shipping label and is now waiting for UPS to pick up the package. If you, as a business owner, pay extra to UPS, they come by once a day...usually in the afternoon, to see if you have a package for them to pick up. If you "ARE NOT" paying extra to them, they only come and pick up packages when you actually CALL THEM to come get a package. Therefore, if you paid Jake on Monday at 11 am...then Jake makes the label Tuesday, and then he calls UPS...it will probably be Wednesday afternoon when UPS has the package in their possession and can give you any info on the package. I am sorry to say this, but personally, I feel that you are COMPLETELY AND TOTALLY UNREASONABLE about the time frame. If I was running a small business...(and I have in the past)...you are the type customer I don't need. If I was in Jakes position...I would be almost afraid to sell you "ANYTHING"...because there is the possibility that after you get the product...no matter how well it performs...ANYTHING ELSE THAT GOES WRONG with your car...you are going to blame "MY PRODUCT" and expect me to fix whatever "ELSE" goes wrong. Sorry to say this, as I believe very strongly in customer service, but in this case...based on the info so far available... I have to side with Jake. In my first post I stated what the young lady said that they are shipped normally at 2pm. However I called becuase I did not receive and email or a call concerning my order being placed. Now If i continue to follow upon what I was told I would expect that the next day there would be a tracking number. This can't be the fault of UP, your so right pay for a product who cares when it ships. Even items being shipped from China have a time line. Ya gota luv this.

Most professional companies have a time span in which the products will leave the building. I didn't know this was a small mom and pop shop selling this kit according to some that have posted none the less being professional when dealing with people should be a Norm. What determines impatients? I own more than fifty cars what anxiety. Please read my first post before replying. And how do you become a vendor is it free with member ship.

Actually I have seen that approach before; if the Seller becomes convinced, by whatever means, that they are not going to be able to satisfy the customer then they immediately seek to end the transaction. As one works over time directly with Customers apparently one develops a very good sense of which Customers are or might become 'high maintenance'. Especially for a small business, 'high maintenance' customers can be a disaster. I'm not saying that you are or would have been a high maintenance customer, just that I have seen Sellers react this way with customers who are unhappy before their purchase. Your right, the seller may not have been able to send out the product I paid for, therefore unable to articulate this to me the consumer . Since I was not a irrate customer one could use your reasoning to suggest the seller didn't think their product would past the mustard with one so why even send it out. My bad experience may not be yours. When others purchase this product please feel free to post your experience.

Ya, a big X2 if I ever have a HG problem this guy will be my first call... His product is pure genesis. As read this thread, someone got their panties in a big bunch 'cause the vendor couldn't produce a tracking number 36 hours after the order? Really? That's it? There must be more then that... I have ordered parts from Summit Racing, From GM Parts Direct, from Rock Auto and others. With most firms you are lucky if you get a tracking number at all, let alone 48 hours or less. I could see a post like this if someone actually bought the product and the system failed or if the shipped the wrong part and then refused a discount (lots of parts suppliers are infamous for that one) but this guy did none of this. It actually sounds like he quickly, accurately and happily refunded this guy's money when he changed his mind about how to fix his Caddy. I don't see how this could be a bad experience, he never even tried the product. I did not ask for a refund this vendor got upset because i asked when would the product ship. I think thats bad business all day every day. Please feel free not to make up stuff. If you don't agree thats cool but..... come on.