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US$8.800 repair bill on my 2007 Cadillac STS-V


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Taking an out-of-warranty car to a dealer, any make, is a risk.  Repairs for cars in warranty is monitored by the manufacturer as part of their warranty cost management; they get the used parts and analyze them.  Bad repairs aren't compensated.  Part failures are used to revise designs to make the replacement parts more reliable (so always get the latest part number when getting parts for your car!).

Repairs on out-of-warranty cars is not monitored by anyone.  Some dealers are great, others aren't.  My experience is that Penske dealers tend to be reliable in correctly reporting problems and in accurate charges, but I have found other dealers that are OK too.  For an education on the subject, take the time to watch this 22:36 video of a Canadian consumer TV show on dealer service:

 

CTS-V_LateralGs_6-2018_tiny.jpg
-- Click Here for CaddyInfo page on "How To" Read Your OBD Codes
-- Click Here for my personal page to download my OBD code list as an Excel file, plus other Cadillac data
-- See my CaddyInfo car blogs: 2011 CTS-V, 1997 ETC
Yes, I was Jims_97_ETC before I changed cars.

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This car was repaired in a foreign country, parts needed to be shipped from the US, VAT tax alone was $1,800.  Not sure what the point of this video was, the transport company paid for it, who knows if the parts were list price or inflated due to a deductible.  I would like to see what parts were needed, it looks like they replaced the nose, on a V which is not a common part when there was little damage that could have been repaired instead.  

Beautiful car though

Pre-1995 - DTC codes OBD1  >>

1996 and newer - DTC codes OBD2 >> https://www.obd-codes.com/trouble_codes/gm/obd_codes.htm

How to check for codes Caddyinfo How To Technical Archive >> http://www.caddyinfo.com/wordpress/cadillac-how-to-faq/

Cadillac History & Specifications Year by Year  http://www.motorera.com/cadillac/index.htm

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The big items were "Spare Parts" at $2,912 and "Other Material" at $3,782".  The bumper guard and paint are supposed to be $250 or less, but they probably replaced the bumper beam and at least one of the two shock absorbers, which can easily run $3K.  But, another $3.7K for "Other Material" that was not itemized???

A bill of that magnitude from any source must include a full breakdown of all parts, their source, and your cost of those parts.  Some would include manufacturer part number on the parts.  This is very important for Cadillac or any high performance auto repair because many mechanics just call the local parts house and give the make and model, and the parts house will look up the cheapest part that will bolt on in a catalog and neither knows that they have just made the car dangerous to drive within manufacturer's specified performance envelope.  If you have the part number, you can deal with the problem; otherwise, you may not even know about it.  Other mechanics will order the "economy" version of a part and charge for the "performance" version...

Some of the other documents provided by the dealer may have included such lists.  The guy didn't say.  I did look at one other of his videos on the STS-V, and he spends it complaining about problems with the car that he introduced himself by disconnecting the battery and not reinitializing the modules.  GM fixed the radio over-the-air, and that fix may have solved all his problems, but he made the video before the fixes took effect. [...]

BBF, please forgive me for my hard knocks anecdotes.  All of them are from experience, though.

Edited by Bruce Nunnally
as requested

CTS-V_LateralGs_6-2018_tiny.jpg
-- Click Here for CaddyInfo page on "How To" Read Your OBD Codes
-- Click Here for my personal page to download my OBD code list as an Excel file, plus other Cadillac data
-- See my CaddyInfo car blogs: 2011 CTS-V, 1997 ETC
Yes, I was Jims_97_ETC before I changed cars.

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Whetever the case may be he leaves a lot of info out.  Based on the video it looked like it could be buffed out 😉.  Exaggeration I know but it didn't look like they would need to many parts to repair that, it certainly didn't look like an $8,800 repair in US or EU

I went to the video and asked for a detailed list of what was done for +- $9k.    I also watched the other video, which explains that he bought the car sight unseen and where he itemized a bunch if problems it had.  He did say he loves the car.  

I may invite him to our home here, maybe we can help him going forward.  So he doesn't think we are a couple of internet clowns 🥳🥳 could you soften your critique a bit?  I'll clean this up after you see this.

I personally love the STS-V and would enjoy having one here.  I am sure you could help him quite a bit.  Thx

Pre-1995 - DTC codes OBD1  >>

1996 and newer - DTC codes OBD2 >> https://www.obd-codes.com/trouble_codes/gm/obd_codes.htm

How to check for codes Caddyinfo How To Technical Archive >> http://www.caddyinfo.com/wordpress/cadillac-how-to-faq/

Cadillac History & Specifications Year by Year  http://www.motorera.com/cadillac/index.htm

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Ok I asked him this:

Is it possible to have a list of items repaired for $8,800, that seems to be an awful lot of money for the damage in the video. Thanks

He responded:

See screen shot 

 

 

 

20200922_115950.jpg

Pre-1995 - DTC codes OBD1  >>

1996 and newer - DTC codes OBD2 >> https://www.obd-codes.com/trouble_codes/gm/obd_codes.htm

How to check for codes Caddyinfo How To Technical Archive >> http://www.caddyinfo.com/wordpress/cadillac-how-to-faq/

Cadillac History & Specifications Year by Year  http://www.motorera.com/cadillac/index.htm

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The "edit" button has gone away on the post of 9:05 Monday morning.  I think that happens once others have quoted or perhaps "liked" the post.  If you can't re-enable the edit button, please delete the last sentence of the third paragraph that begins "This ...".

I don't think I could help him very much on the basis of the video.  The STS-V and CTS-V are very different cars and drivelines, except for the transmission.  I would start by reading his OBD codes, though; he must have tons of them.  Bruce or other STS-V owners would know more about his car.  His over-the-air fixes were to take effect in late August according to the video, so that would have come and gone.

My main concern on the basis of the videos is that there might have been some overvoltage by a battery charger that damaged some modules, because his touch screens didn't respond; I hope that was for the radio modes only.  That can be due to corrupted software, which may or may not be corrected over-the-air.  Normally, disconnecting the battery simply resets all the modules and you need to re-learn the throttle, timing, and such, and re-set the radio station that you were listening to, but certainly simply disconnecting the battery doesn't damage anything.  The wheel sensors could be missing, have wiring or connector issues, etc.  The TPS system probably has missing tire sensors; some tire and wheel people don't know what they are and will simply throw them away and use new valve stems when re-mounting a tire.

CTS-V_LateralGs_6-2018_tiny.jpg
-- Click Here for CaddyInfo page on "How To" Read Your OBD Codes
-- Click Here for my personal page to download my OBD code list as an Excel file, plus other Cadillac data
-- See my CaddyInfo car blogs: 2011 CTS-V, 1997 ETC
Yes, I was Jims_97_ETC before I changed cars.

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9 hours ago, Cadillac Jim said:

The "edit" button has gone away on the post of 9:05 Monday morning.  I think that happens once others have quoted or perhaps "liked" the post.  If you can't re-enable the edit button, please delete the last sentence of the third paragraph that begins "This ...".

I don't think I could help him very much on the basis of the video.  The STS-V and CTS-V are very different cars and drivelines, except for the transmission.  I would start by reading his OBD codes, though; he must have tons of them.  Bruce or other STS-V owners would know more about his car.  His over-the-air fixes were to take effect in late August according to the video, so that would have come and gone.

My main concern on the basis of the videos is that there might have been some overvoltage by a battery charger that damaged some modules, because his touch screens didn't respond; I hope that was for the radio modes only.  That can be due to corrupted software, which may or may not be corrected over-the-air.  Normally, disconnecting the battery simply resets all the modules and you need to re-learn the throttle, timing, and such, and re-set the radio station that you were listening to, but certainly simply disconnecting the battery doesn't damage anything.  The wheel sensors could be missing, have wiring or connector issues, etc.  The TPS system probably has missing tire sensors; some tire and wheel people don't know what they are and will simply throw them away and use new valve stems when re-mounting a tire.

You would have helped him knowing that there was an entertainment center 'over the air' fix.  

He never received an itemized breakdown and the bill was paid by the shipping company.

Ill invite him here

Pre-1995 - DTC codes OBD1  >>

1996 and newer - DTC codes OBD2 >> https://www.obd-codes.com/trouble_codes/gm/obd_codes.htm

How to check for codes Caddyinfo How To Technical Archive >> http://www.caddyinfo.com/wordpress/cadillac-how-to-faq/

Cadillac History & Specifications Year by Year  http://www.motorera.com/cadillac/index.htm

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I didn't know that there was an entertainment center over-the-air fix until I saw his video.

If his repair bill was paid by insurance, I'm sure that it was properly audited before payment.

Great idea to invite him here.

CTS-V_LateralGs_6-2018_tiny.jpg
-- Click Here for CaddyInfo page on "How To" Read Your OBD Codes
-- Click Here for my personal page to download my OBD code list as an Excel file, plus other Cadillac data
-- See my CaddyInfo car blogs: 2011 CTS-V, 1997 ETC
Yes, I was Jims_97_ETC before I changed cars.

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Share on other sites
19 hours ago, Cadillac Jim said:

I didn't know that there was an entertainment center over-the-air fix until I saw his video.

If his repair bill was paid by insurance, I'm sure that it was properly audited before payment.

Great idea to invite him here.

Ahh, I see now after rereading your post above

Pre-1995 - DTC codes OBD1  >>

1996 and newer - DTC codes OBD2 >> https://www.obd-codes.com/trouble_codes/gm/obd_codes.htm

How to check for codes Caddyinfo How To Technical Archive >> http://www.caddyinfo.com/wordpress/cadillac-how-to-faq/

Cadillac History & Specifications Year by Year  http://www.motorera.com/cadillac/index.htm

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