tom karen Posted March 24, 2005 Report Share Posted March 24, 2005 Change engine oil message came on the 98 Eldo and it was convient to go to Sears. Been happy with them before so why not! Told the service clerk that it took 7 quart plus. Took a mall walk and came back to pick it up. Questioned the clerk if the extra quarts were put in because the price quoted was the normal 5 quart price. His response was " I would think so as I wrote it on the work order." My response was " That's not the answer I was looking for" He then said " I'll go check" When he came back, The clerk said "Oh yes he put in a little over 8 1/2 quarts, and checking the dip stick to be sure it was full. Didn't charge us for the extra. " We made a strong objection saying that the engine could be damaged with the overfill. We went out to look and the dip stick showed above the maximum line and onto the cable. Had the tech drain the excess. Even showd him the warning in the owners manual and his statement was "Oh they all say that!" "Next time tell us exactly how much to put in." We lost a beautiful Triple yellow 82 Coupe DeVille with an overfilled gas station oil job. Could you imagine trying to get Sears to replace a N*??? Link to comment Share on other sites More sharing options...
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