Bruce Nunnally Posted March 4, 2014 Report Share Posted March 4, 2014 One of 50 companies to earn distinction brands third time being selected DETROIT Cadillac is being recognized as a 2014 Customer Champion by J.D. Power, the third time the brand has earned this distinction. It is one of 50 companies across multiple industries to be recognized. To qualify for inclusion on the elite list, companies must excel, not only within their own industry, but also among the nine industries included in the Customer Champions analysis by J.D. Power. Five factors People, Presentation, Process, Product and Price determine the J.D. Power 2014 Customer Champions. J.D. Power evaluated more than 600 brands to identify the 2014 Champions, based on customer feedback, opinions and perceptions gathered primarily from J.D. Powers syndicated research in 2013. This group of 50 represents the highest-performing U.S. companies that deliver service excellence within their respective industry and across nine industries measured. We believe that every interaction at our website, in the showroom or on the service lane represents a defining moment, an opportunity to differentiate ourselves and earn the loyalty of a customer, said U.S. Vice President of Cadillac Sales and Service Bill Peffer. This philosophy of defining moments is what drives our new products, and we strive to carry that through to our sales and service experiences. Cadillac continues its commitment to customer service with programs like Cadillac Shield, a comprehensive suite of owner benefits including Remote Vehicle Diagnostics, a Premium Care Maintenance program and 24/7 roadside assistance. Cadillac dealers also undergo extensive customer service training to create a world-class environment. Cadillac was also recognized as a J.D. Power Customer Service Champion in 2011 & 2012. Bruce 2023 Cadillac CT4-V Blackwing Follow me on: Twitter Instagram Youtube Link to comment Share on other sites More sharing options...
Cadillac Jim Posted March 4, 2014 Report Share Posted March 4, 2014 This kid of thing is what it takes to get and keep market share. -- Click Here for CaddyInfo page on "How To" Read Your OBD Codes-- Click Here for my personal page to download my OBD code list as an Excel file, plus other Cadillac data -- See my CaddyInfo car blogs: 2011 CTS-V, 1997 ETC Yes, I was Jims_97_ETC before I changed cars. Link to comment Share on other sites More sharing options...
cdgrinci Posted March 4, 2014 Report Share Posted March 4, 2014 A fine goal to be sure; Cadillac needs (still) to get the word out, (perception still lags in the elite automotive field, especially Europe and Asia). Progress is being made but this is something that needs to be continuously monitored, continuously challenged (within Cadillac itself) and continuously improved. As Cadillac has lost its 'laurels' (wreath) from its crest (pun intended to embrace my subsequent comment) it must not 'rest on them' either. Chuck '25 CT5, '04 Bravada........but still lusting for that '69 Z-28 Link to comment Share on other sites More sharing options...
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