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Woman billed $47K for rental Mustang


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Stolen Enterprise rental Mustang has woman facing $47K bill
Kristen Cockerill dropped car off at Enterprise on a Sunday, but company says she should foot bill.

Cliff notes: Woman rents Mustang, returns to facility after hours using key drop off. Thieves steal car from facility. Rental company bills woman for car.

Read more: http://www.cbc.ca/news/canada/nova-scotia/stolen-enterprise-rental-mustang-has-woman-facing-47k-bill-1.2482273

Bruce

2016 Cadillac ATS-V gray/black

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Wouldn't Enterprise have insurance that would cover the loss of the car?

The woman followed the terms of the contract - my guess is they will drop the charge.

Kevin
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She dropped car off after hours so Enterprise arguing the didn't ever get posession of the rental car, although it was on their property. Their rental contract (which most people never read) apparently addresses. I think the contract is not enforceable since it is not what she agreed to.

Bruce

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While I agree with everyone (that the insurance for Enterprise should take care of replacement if no foul play is involved), this is Canada and I'm wondering, if other laws apply to this situation in a different country. Oh, those crazy Canucks. :)

Chuck

'17 XT5, '04 Bravada........but still lusting for that '69 Z-28

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This from the CBC web page. I edited out all the 'reader's comments' most of which ignored or displayed complete ignorance of contract law.

* * * * * * * * * * * * * * * * * * * * * *

Kristen Cockerill won't have to pay for stolen $47K rental car - Nova Scotia -
CBC News



Kristen Cockerill won't have to pay for stolen $47K rental car

Nova Scotia woman had been billed for cost of stolen Mustang convertible

By Blair Rhodes, CBC News Posted: Jan 07, 2014 5:50 PM AT Last Updated: Jan 07,
2014 7:40 PM AT



Related Stories

Enterprise willing to 'work' with woman on hook for $47K Mustang



A Nova Scotia woman is relieved her fight with an international car rental
company is over and she will not have to pay $47,000 for a Mustang convertible
that was stolen from a rental lot.

Kristen Cockerill, who had been facing a $47,000 bill to replace the stolen car,
said she got a call on Tuesday from Enterprise Rent-A-Car's general manager for
Nova Scotia.

"They offered an apology for the experience I've gone through over the last week
or so," Cockerill told CBC News.

"It's been extremely stressful, actually, just not knowing where things are
going to go, the financial piece hanging over my family. It's been quite
stressful. But I'm happy to see it come to an end."
Enterprise willing to 'work' with woman on hook for $47K Mustang

Cockerill rented the car for two days in October. At the end of the two-day
rental, she said she returned the car to the Enterprise rental lot on Portland
Street in Dartmouth.

Cockerill dropped the car off on a Sunday — most Enterprise locations in the
Halifax region are closed on Sundays and people who need to return vehicles that
day are instructed to leave the key in a secure drop box.

The next day, Enterprise called Cockerill. The company had the keys, but no
Mustang.


Kristen Cockerill says she's relieved she won't have to pay $47,000 for a
Mustang convertible she rented through Enterprise Rent-A-Car. The car was stolen
after she returned it to the lot. (CBC)

Police determined the vehicle was stolen and last week, Cockerill got a bill
from Enterprise for $47,000 — the replacement value of the Mustang.

Cockerill's insurance company initially took the position that she wasn't
responsible for the Mustang after she returned it to Enterprise, so it wasn't
going to cover the cost of the theft.

She said she later heard from her insurance company that it's now negotiating
with Enterprise.

"It is in the small print of the contract that I am responsible for the vehicle
until they receive it," Cockerill said. "So the insurance is going to cover the
cost of the vehicle."

In a statement to CBC News, Enterprise wrote: "We are now thoroughly examining
our processes and looking for ways to better communicate with our customers. We
want to acknowledge and thank you for bringing this matter to our attention so
that we could properly address it."

Jim

Drive your car.

Use your cell phone.

CHOOSE ONE !

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  • 3 weeks later...

Yeah, a staff attorney for State Farm/Allstate/Progressive/Whatever can dispose of such by opening negotiations with "You can't be serious!"

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