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Viking view on Customer Service


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http://www.autoblog.com/2009/11/20/video-d...+%28Autoblog%29

This was funny to me (and sad) but the presentation is funny. Woman takes Volvo to be repaired, and gets transmission replaced. Something is not right, so she goes back repeatedly to the Dealer. After the transmission is finally out of warranty, the Dealer now wants to replace it again, at her expense. She feels this is wrong:

Episode 1: picking up from an independent

Episode 2: the Dealer considers how to help

Episode 3: waiting for the phone to ring (very very short)

Bruce

2016 Cadillac ATS-V gray/black

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