Texas Jim Posted November 13, 2009 Report Share Posted November 13, 2009 I ordered my studs by paypal on 11-10-09 between 10 and 11 am. I didn't get a call or email stating they have my order and it will be shipped, so I called Northstar Performance around 2pm that day the young lady said orders are shipped around this time but they didn't have my order ready when UPS came so it wouldn't go out the next day. Ok thats fine the next day no call or email saying my order went out so I called Northstar Performance for a tracking number according to the lady she needed to find Jake becuase she doen't no how to find my tracking number, so she places me on hold and when she returns she tells me that Jakes mom said he step out so she will call him on his cell and call me back. 4o min later no return call so I call them, they have a tracking number, Ups says they have the billing info but they don't have the package. I wait until the next day and I check the number on line no update so I called UPS they say we don't have package and I should call the shipper. So I call shipper and the young lady doesnt no anything so after two calls I speak with Jake. Jake saids I sent the package out and called UPS Im not sure what happened I'll send out another one thats fine ok he suggest I pay $100 more and Ill have package next I tell him $550 is a lot to pay for some studs and I don't want to pay $100 for shipping he say well then you just have to wait. I said thats rude all I want to no is when are my studs going to ship he says Im refunding your money and hangs up the phone. I order items all the time never have I had a person get mad because Im asking when my product will ship. I get a refund from paypal and in the notes "Note from merchant" "Unfortunately we cannot deal with impatient people unless they upgrade to the express shipping. If you still want the stud kit than pay $649 by 11:00am this morning eastern time and you will have it tomorrow afternoon guaranteed " Normally the shipper says the product will leave my location within 24-48hr or its back logged or what ever. If I don't pay the extra $100 when do you ship it two weeks a month what? The question was when would my paid for product be shipping. If that makes me impatient. Before I start... I want to say, I have never used Jakes product, nor have I ever met him of talked to him in any way... but I have run small businesses in the past. In this post, your first post...you said you paid with PAYPAL about 10 or 11 am. Then you called Jakes place at 2 pm...wanting to know if it had shipped yet. That is only 3 hours or so...what the heck were you expecting? Then the next day...you either call UPS or go to the UPS website, and you see that they have the billing information. That means that Jake has already made the shipping label and is now waiting for UPS to pick up the package. If you, as a business owner, pay extra to UPS, they come by once a day...usually in the afternoon, to see if you have a package for them to pick up. If you "ARE NOT" paying extra to them, they only come and pick up packages when you actually CALL THEM to come get a package. Therefore, if you paid Jake on Monday at 11 am...then Jake makes the label Tuesday, and then he calls UPS...it will probably be Wednesday afternoon when UPS has the package in their possession and can give you any info on the package. I am sorry to say this, but personally, I feel that you are COMPLETELY AND TOTALLY UNREASONABLE about the time frame. If I was running a small business...(and I have in the past)...you are the type customer I don't need. If I was in Jakes position...I would be almost afraid to sell you "ANYTHING"...because there is the possibility that after you get the product...no matter how well it performs...ANYTHING ELSE THAT GOES WRONG with your car...you are going to blame "MY PRODUCT" and expect me to fix whatever "ELSE" goes wrong. Sorry to say this, as I believe very strongly in customer service, but in this case...based on the info so far available... I have to side with Jake. PS...One more thing...Just in case you forgot....Wednesday...11/11/09 was a Holiday. It was Veterans Day in the US. It was Remembrance Day in Canada. I don't know, but, UPS may not have even been running that day...which would have thrown everything a day later. Quote Link to comment Share on other sites More sharing options...
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