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Good Dealer: Gold Coast Cadillac 2123 Highway 35, Oakhurst, NJ, 07755 (near Asbury Park) Sales: 877-288-1920 Service: 866-607-2860 http://www.goldcoastcadillac.com/ I have a home for my just-out-of-warranty CTS-V that treats it, and me, with respect and courtesy. I was shown my old parts and the tech held them for me while I photographed them for analysis so that I did not have to carry dirty parts in my clean car. The loaner was my choice of model, a new ATS. My car was returned with a courtesy cleaning of the interior that included deep vacuuming of the carpets and floormats. You will not find a better home for your V or V-Sport anywhere. I've had quite a few new and late-model cars in my time and know what a good dealer can be like. A good dealer for a Cadillac in warranty is easy to find, but once the warranty expires and it's just them and you, things are not so simple anymore. At Gold Coast Cadillac in Oakhurst, NJ in Ocean County just north of Asbury Park, your V-series is in the hands of people who understand how special this car is to you. Chris is the service rep most knowledgeable about V-Series (he owns one) but I think any one of them is good. Anyone else with good dealer experience in getting service for a CTS-V or V-Sport?
I was given this to have my wife's cherry 1999 Grand Am GT with 51,000 miles on it fixed. It turned out to be an intermittent in the ignition switch. As part of the check-in process, I was given what is known as the "Death Letter" to sign. If you see this, leave quickly, as quietly as possible. If they have your keys, fold the letter up and put it in your pocket and ask for the keys. Note that item (6) says that there is no Goodwrench guarantee, and item (7) says that even if the Service Manager says that there is a Goodwrench guarantee, there isn't. If you still think you want to have your car serviced there, read the paragraph following item (7) and heed it.