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Everything posted by NorthstarPerformance

  1. I have searched my email inbox and found one contact message from June 13th. I apologize that message was overlooked or missed. I am rarely on the forums here, and as a result I never received the private message here. I have replied to your email address- I will happily assist in providing any parts that you need for that Northstar build with the best shipping possible to the Netherlands Thank you. And thanks Mike for bringing this to my attention.
  2. Please watch this video in regards to head bolt hole repair methods. Timeserts work some of the time. They often fail because they have the same fine thread on the outside of the insert. In aluminum you want a coarse thread gripping as much as possible in that aluminum. As for the pistons and the rocking in the cylinders; this is normal for these Northstars. They run a pretty high operating temperature and that's when everything expands and tolerances tighten up.
  3. Barczy01 - $449 for a Stage 3 tune that gives the results as dynoed. On a VIN 9 I expect the results to be higher than on the Y because of the intake camshaft profile. I'll put it this way. The factory rated HP number is something the big automaker had in mind; then de-tuned the car to reach that mark. They knew full well that little motor was capable of a lot more. I've been inside the programming and I can see this. It was no mistake; it was intentionally tuned to give less than full power. Sometimes I wonder why they de-tuned an engine that they could have had so much more bragging rights on. Well for one; most of the people that were buying these cars at the time were happy with the rated power. And secondly the less power the less possible abuse on the drive/powertrain. Warranty is always in the minds of the bean counters. You can't blame them for that; they were running a corporation and profits had to be reported to shareholders.
  4. I have full - as in - 100% tuning capability on the 1996-1999 Northstar and Aurora PCMs - including first gear lock-out disable. You know, when you turn traction control off? You lose 1st gear and take off in second on all 96-99 Cadillacs. It is very annoying to some people - this includes myself.I have been tuning these PCMs for about 9 months now. As everyone knows there is trial and error, testing, tuning, development. Well I've been getting some incredibly positive reviews on the tuned PCMs. The latest customer has access to a chassis dyno at his place of work in Colorado. I asked him if he was willing to do a baseline run and a run after he swapped the PCMs.Here are the peak numbers on the chassis dyno (at the wheels) on a 1997 Cadillac Deville - VIN Y motor (base).Torque: 263 stock, 303 after the tuneHorsepower: 217 stock, 262 after the tuneThis is a 40 ft. lb increase at the wheels and 45 horsepower over stock. On a VIN Y motor!I feel comfortable using the baseline numbers and the factory rated brake HP/ brake TQ numbers to calculate drivetrain losses. So this is the result of the tune in calculated HP/TQ at the flywheel:The results, on a VIN code Y (275 HP/300 FT LB) motor is as follows:332 horsepower at the flywheel – 57 HP increase345 foot pounts of torque – 45 FT LB increaseCustomer was thrilled with the performance and told me his car is chirping between the 1-2 shift sometimes (3.11:1 gears).I had almost had hard time believing it when a customer of mine told me he was keeping up to a 2001 Corvette (LS1/ 6 speed) to 70 MPH. I believe him. It helps that it was a 98 ETC / VIN 9. So we really need to get a VIN 9 car dyno'd yet and see what the gains are on those motors. I believe it might be even more than on the VIN Y.Just keeping the Caddy world here on the forums in the loop.All I'm going to say about the factory tunes on the Northstars - from the factory, they were severely de-tuned. 2004, 2005 and the 2000,2001,2002,2003s are next. I won't go into full detail on how they're tuned from the factory or what I do to make them perform better. All I will say is ignition timing and AFR are key points. You can still keep the same fuel economy you had before the tune (or better) but have a lot more power when you need and want it.
  5. Did you find someone to take care of your PCM tuning? Right now I can only do 96-99's (Delphi PCMs) but the 00-03 Siemens tuning suite is under develpment. I expect completion mid winter.
  6. Is this Mike C.? I would like to get in touch with you. When you get a chance please email me. info@northstarperformance.com. Thanks.
  7. Actually I tried to tell you "they will be on today's truck". And they were. I already had the tracking number before I called you, that's the reason I called; to give you the number. I am doing what I can and all that I can. We've produced and shipped a LOT of stud kits in the past 1.5 weeks. So if I am a bit behind with things right now and not quite always on top, there is a reason. Occasionally there may be a back order, sometimes we will have surplus stock. All I know is everything is working smooth, Purolator hasn't lost a kit at all since I started shipping with them. So if at all possible, if you know you will be doing the repair, order as quickly as you can to get your order in line. We ship as soon as possible. We supply Cadillac dealerships as well (7 currently) and even they've had to have patience with us. They have, because I explained to them that they day is coming soon when stock will be plentiful and kits will ship same day. Quality is already top-notch and has been since we started in-house production. Tolerances on the fixture plates, bolts, studs, is all much tighter. I will post a photo of our latest production when I get a chance. Last night we set up a new invoicing system that will automatically send an email with the invoice and the tracking number. Gotta get back to work-
  8. That he was and that's why I sent out the extra parts (timing guides, tensioners, intermediate sprocket, water pump and thermostat). Thank you
  9. I did too much business with companies that drove me into the ground. Not by choice, by necessity. I will leave the finer details out- but if I would have had that CNC Turning Center and thread rolling equipment in the shop when Northstar Performance was started, things would have gone much differently. I've lived for this business, I have put my last dollars into keeping it floating. I want so much better for my customers and finally I am almost able to run it the way I would like to. I am extremely proud of the quality of the stud kits that we are shipping now (and have been for about 9 months or so), something I could never really say when I had parts produced for me under contract. I am in the driver's seat now. Stud kit wait times are almost down to zero. We found a new steel supplier who can supply us with more than we will ever need - steel produced in the USA. I learned how to program, run, diagnose and repair a CNC machine in a very short time. I found new help in the shop (good help) and have my old employee John back. I apologize AirMike and I am thankful to you. I didn't throw the towel in when things got rough. (nobody knows how rough). I'm here to stay. I have had better support from Bruce and this forum than the Cadillac Forums down the street. That forum and half of its members kicked me when I was down. Guess where my future advertising dollars are going once I'm prepared to put that back in the company budget? People don't forget - I remember who has stood by me. Coolness, deal with me direct please, info@northstarperformance.com As for the switch to Purolator, UPS has LOST stud kits like nobody knows. They owe ME money. A lot of it. Those ******** will never pay me what they owe me for lost kits. Everything seems to get lost in Eagan Minnesota at their depot. I could get verification on this from about 10-15 of my customers. I don't owe UPS a dime. It's the other way around. Thank you Bruce. Edit: We may be moving into a new office and new shop at our one location. This has yet to be confirmed but if we do, it will update on our site.
  10. Turtlecop, please email me info@northstarperformance.com with your contact # because at the current time I still cannot pinpoint which of my customers you are- I believe I know. I've been taking care of matters all day that ensure the success of the stud kit / Northstar Performance so I've been in and out of the office. Bruce - please PM me your direct email address as well if at all possible, I'd like to talk to you about advertising a bit- Thank you all!
  11. I haven't been on these forums in a while....later tonight I will come on here and try to give people some updates and make sure everyone is in the loop with our advancements and developments. We are here to help, the Northstar is a great engine and we have the parts needed to make them indestructible. I want to show you all the new studs that we produce! Thank you Turtlecop for the patience you've had with us, we want to assure everyone we are running a legitimate business and people will always get what they pay for or their money back, and as well, we know that in the auto repair business time is of the essence. We will soon be back to "stud kits shipped within 24 hours"....
  12. Oh boy.... we are going to have to update our autoresponder. Thank you Bruce for the heads up. Turtlecop- there have been a number of factors lately affecting our ability to ship properly, and we had supply issues for a short time. Charity Guenther is in the office today (her first day back in around 2 years) taking calls and explaining what's going on. UPS had not entered some things into customs and we had stud kits coming back when they reached Pembina North Dakota. We have been nervous to ship but UPS gave us the "all clear, we're sorry"...... so we're good to go again. We have stock and are running production currently. I sincerely apologize that you have not been looked after properly- please call us immediately at 1-888-800-9470 and Charity will be happy to clarify the status of the shipment. When I first started producing and selling the kits (currently still patent pending) I had no idea that the word would spread so quickly and it's become difficult to keep up to the high demand. The good news? The kit works great! The better news....it's produced in house on our own CNC turning center now, quality that we are exceptionally proud of. Now it's just about staying on top of supply and shipping. I will update everyone a bit later on, it's a busy day and we have a UPS deadline to meet.... We launched a new splash page on our site late last night, which shows current office status, who's here to take calls, and the number of stud kits in inventory. It's all new and it may need fine-tuning, but you can see it now at www.northstarperformance.com. We will do our best for our customers and keep improving things along the way. Bruce I thank you again. -Jake Wiebe (Northstar Performance)
  13. No problem. I'm glad this was brought to my attention. I DO care to have great customer service, very much so. There are things we can improve on and we will do so as the time and money provides- such as a better order tracking system. All in time I guess. Good luck "The Caddy Man" with your Northstar project. Believe it or not, I wish you all the best. Thanks to all members for their support.
  14. This is a review from a recent customer (Connnie's car, Chris is her husband) from Ohio. Jake, Charity, and John, I just wanted to send this to say thank-you again for a superb resolution to Connie's Caddy it is so nice to have this car back in our fleet! Thanks to all of you for your hard work in such a short time to meet our schedule (Unbelievably quick turnaround!) and for resolving the tranny solenoid issue, which now makes the car more affordable to drive! We trailered the Caddy to within 40 miles of home, and then Connie stretched her legs. I lost her and didn't catch-up till we were almost home! She is very happy, which as you know, if she’s happy we're all happy! Upon arrival at home, I did have to add two liters of tranny fluid to bring the level into the safe range. No other issues have surfaced. Job well done! Your hospitality, lodging arrangements, and other accommodations were greatly appreciated, and made our first trip to Canada a very memorable event! Thanks to all! Sincerely, Chris & Connie G. Englewood, Ohio USA</B> Chris and Connie were amazing customers too- these are among the 99% that I was speaking about.
  15. Agree. I love technical details on stuff like this. I was intrigued to hear what the NSP response was going to be to an apology, but I guess we're not going to hear it. I thought this was going to wrap up with "okay, maybe I was impatient, and I apologize if I seemed impatient, but I'm glad I got my side of the issue out"; then we could hear the interesting response: Thats "THE CADDY MAN" i don't want the wrong person taking up my slack. My reponse was going to be "I will eat the cost of the $165 for express shipping and you'd have the kit Monday morning so you'll have the studs ASAP at the $549 price." UPS is coming in about an hour, we have a couple orders going out anyways. If you would have proved me wrong (and I knew I was right this time) I would have done this. No, I don't think I'll do that now. "The Caddy Man"- courtesy can get you a long ways.
  16. http://customer-relations.suite101.com/art...omer_complaints Hmm.. A crash course on how to deal with people like you.... very informative. We are all equal "The Caddy Man". Remember this when it comes to dealing with businesses, customers, and people in general. Nobody is above or below you. Even if you are a customer of theirs. I am sorry we couldn't do business. Oh, and remember, you don't have to buy anything if the price is too high. Norm's inserts are considerably cheaper, and you are one customer who I won't mind referring to a competitor. Scratch that-Norm doesn't deserve to deal with this B.S. either. Go with Time-Serts! -Jake
  17. holy I haven't been on here in a long time please call me at 519-875-2970


  18. OK. I've heard a lot about the high cost of the studs. Let me see. Custom CNC machining of a dual diameter stud and also threading, two different threads. and batch heat treating to a certain rockwell hardness. EXPENSIVE. I repeat. EXPENSIVE. Add a drill bit that you won't find in most hardware stores. Add a tap for rethreading the block. Add more custom CNC machineded M11x1.5 bolts that have to have a certain size head, used to hold the fixture plate down. Add threadlocker Add 20 grade 8 taller-than-average hardened nuts. Add 20 hardened washers Add 4 custom machined bushings precision welded in a jig to a CNC plasma cut .375" plate. Add shipping and packaging costs. Add my shop overhead. Does everyone think I'm getting rich? I'm making decent money. I'll admit that. My help is getting paid a reasonable salary so they can live decently. My bills, heat and electric bills are paid. I have money left over to put toward future developments that will hopefully benefit Northstar owners. Yes inserts are cheaper. No longer will you need head bolts, so you can save on not buying them. You won't have to do the HG job twice, and the repairs will last. I back customers cars with a 5 year warranty against HG/bolt failure. How much is it worth to someone to have the car fixed with a bulletproof repair? We have 5 Caddy dealers who continue to use the studs and numerous repair shops throughout the USA and Canada. For a reason. It works. The price is what it is, I would bring it lower if I could do so while still staying in business. with the CDN $ being up to almost par with the USA, Our profits have gone down. We did not raise the price and we will not. We just experimented with a tap worth about $100. We can tap each hole in one pass now. These will be available at extra cost. More money, but it saves time. It'll be worth it to people who do a lot of Northstars.
  19. It was a holiday here in Canada for sure and considering we had no shipments that came in in time to schedule a UPS pickup, I don't know whether they were running or not. The studs I sell, I designed to take care of the Northstar head bolt "pulling" problem. I want my customers to be happy. I really do. I will still sell a set of studs to "The Caddy Man" once he admits he was being a bit unreasonable with the constant phone calls and impatience. And to a person who's always right and everyone else is always wrong, that is not going to happen. Prove me wrong here Caddy Man and you may wind up with an interesting response from me.
  20. I consider anyone impatient who calls 10 minutes after placing the order to see if it's already been shipped out. It was shipped out the next day- UPS comes around once per day at approx 2:00pm. And then calls 6 times in the next two days to see where it is. I currently have one receptionist who has a lot to deal with. She provided the customer with the tracking number and I just don't understand what more we can provide. UPS does not always keep up with their status. I check my parts orders with their online tracking and sometimes it does not update for a day or two depending on the method of shipping chosen. Fed-Ex is even worse. My apologies to anyone whom does not understand why I cancelled the order, refunded the customers money, and replied with the message I did. He is welcome to place the order again but I don't want him calling 3 times per day asking where it is. This is why I recommended the express shipping for $100 more (to ship a kit express costs us $165 for express shipping, guaranteed next day at the customers door). No complaint is good for business and I understand this. But unless we start our own shipping company we cannot be fully in control. As unfortunate as it is we have to wait for our parts too. We ran out of rear-main seals yesterday so a customers car had to wait. The order didn't come in on the expected date. We simply start working on another customers car in the mean time. Charity called the customer to inform him his money was already refunded and the package delivery was reversed and he was already on the phone with PayPal- not even 20 minutes after I told him I was cancelling the order. Simply stated, if you don't have 3-4, even 5 business days to wait sometimes for a stud kit to arrive, pay the extra money and order express. You'll have it the next day if you order by around noon. Yes it's expensive for shipping. We don't pocket that money- UPS gets it. Do a quote on UPS.com for express shipping a 15 lb. package in a 6" cube box from Langton, Ontario to anywhere in the USA. $165 is usually what the quote is. It's well worth it to wait if you have the time. If you're running a business such as the man above told me, and the business relies on that vehicle being on the road, and you're losing money because of down-time, order express. I'm sorry to all other Caddy owners that they have to hear this- I just hope they can understand my point of view. Anytime you're dealing with the general public there's going to be 1 person in 100 who you simply can't deal with. The other 99 are why we're in business and successful and proud to be doing what we're doing.
  21. See you then Andy, just give me a call when you're getting close - 519-550-0056. Have a safe trip!
  22. I guess I don't spend enough time at CaddyInfo.... I'm the owner of Northstar Performance- Jake Wiebe is my name (pronunced wee-b.) I need to be a paid member of these forums to advertise services and I believe I will register soon as a vendor. Background on myself- general hobbyist, grew up with a wood saw in one hand, welder/torch in the other.... love cars, always have, particularly GM's. Built up a few toys, lots of engines, done head gasket repairs on lots of cars. Northstars- I've rebuilt a few, done the head gaskets on over 65 cars. If I added it up again I'd say #70 left the shop today. Few people believe that if I tell them, but I have pictures to back it up. It started with my 1997 Eldorado and a concept, and the demand out there. I pulled my 1997 Eldo in for HG replacement, 2 months after I bought it. My first Cadillac. Sold my 1996 Olds LSS just because I saw this car for sale. and the problems started. Slow coolant loss, then the overheating and severe coolant loss, etc. First N*, had the engine out in one day (took it slow, wanted to memorize placement of all the parts) pulled it through the top. Tore the engine down and looked at the threads that came out WITH the bolt. Then found a forum devoted to Cadillacs and researched this. Found out the repair involved a small threaded insert, that essentially made the bolt bigger. What I developed was a stud that is 2 different diameters and thread types. I did this on a Ward metal lathe. The studs originally were 1/2" thick and required re-drilling the heads, but since I have set up a contract with a fastener supplier that custom CNC machines the studs for me and heat treats them to a specific hardness. Now the diameter of the studs is 5/8 in the block and pretty much what the factory bolt is, passing through the head. All torquing is done on top of the stud with a special fine threaded nuts and high alloy washers. Word got around that I wasn't afraid to fix these engines and I did some advertising as well. I originally backed my repairs with a 1 year/18,600 mile warranty but is now a 2 year/31,000 mile warranty (50,000 kilometers). I have done a lot of testing with these studs and I also sell the kits to repair the engine yourself with studs. I guarantee that the block will not crack due to the use of the studs (just follow the instructions) as this sometimes happens with threaded inserts. I have done roughly around 70 engines to date, and sold about 35 kits. I have NO reported failures with my repairs, and one reported failure with the stud kit (someone else did the work and used my studs.) He tore the engine back down and checked the block, the block deck had a low spot and was out .006". Always check the deck and head surfaces. This is almost unheard of with Northstars, but it pays to check every time. I have had a few cars come back to me. - One developed coolant loss. It was a faulty heater core. No overheating, but coolant smell inside the car and windows that were fogging up. - One had an oil leak after doing the lower seals. Drain plug gasket was split and seeped slowly across the pan. - One overheated, new thermostat had failed. New thermostat and the problem disappeared. - One had developed a knock- long story but it was a camshaft drive pin that had fallen out and the sprocket loosened up. He drove too long and it did some damage. I pulled the engine again and repaired it for next to nothing. I will be honest with everyone and I want to keep a good reputation, so successes and failures are reported alike. The day is coming where I will have a HG failure, and will have to re-do my work, but I have kept a good track record so far. All internal engine fasteners are checked 3 times for proper torque. I don't want ANY mistakes. Nobody but myself (no hired help) does the actual stud conversion or engine assembly. I am very picky, but for good reason. I currently charge $1500 CDN parts & labor for the head gasket job on any Cadillac/Aurora, or $1800 including the case/crankshaft/oil pan seals. 5 year warranty is available for extra cost, but probably not worth it because I'm quite sure my repairs will last longer than 5 years anyway. More like 5-10+, depending on maintenance of the cooling system/engine. I have recently aquired a very large facility and will be moving May 15th (10 minutes from my current location) into a 4400 sq. ft. shop. I'm in business to stay and have hired one employee for now. -Jake
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