Cadillac Jim Posted April 13, 2013 Report Share Posted April 13, 2013 Recently I lost my CD-ROM drive after running my 2011 GM shop manual DVD. The CD-ROM simply disappeared from my Windows 7 drive list in the My Computer window. A check with the hardware manager (Start, Control Panel, Hardware and Sound, Device Manager; or, "mmc devmgmt.msc" in a console window or the Start Search box), the Status window in the Properties of the CD-ROM drive showed a message: Windows cannot start this hardware device because it's configuration (in the registry) is incomplete or damaged. (Code 19) This does NOT mean that the CD-ROM/DVD drive has gone bad, or that you have a bad driver. I got a new drive and now have a perfectly good surplus Blu-Ray read/write drive and the new one didn't fix the problem. Also, don't download any of the free "fix my computer" no-name software stuff. What has happened is that something in an application that uses your CD-ROM has changed a registry entry for your CD-ROM drive and failed to delete it successfully on exit. You can fix this yourself in a few seconds. Read on. I did a web search on the error and turned up Microsoft Knowledge Base article number 314060: http://support.microsoft.com/kb/314060 On this page, Microsoft has a utility that will automatically fix the problem for Windows XP and Vista. They recommend that you do it yourself with Windows 7. Windows 8 isn't mentioned, but I also found this procedure recommended for Vista under KB 929461, so it probably works for all 32/64 bit versions of Windows (NT, 2000, XP, Vista, 7, 8, etc. and maybe even some of the 16-bit versions like W95/98/ME, or even W3.x). You edit the registry. If in doubt, back up a copy of the registry first. Then, edit registry entry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} If you see registry keys UpperFilters or LowerFilters, delete these keys. That's it. You're done. Reboot and your CD-ROM will be there and operate as usual. -- Click Here for CaddyInfo page on "How To" Read Your OBD Codes-- Click Here for my personal page to download my OBD code list as an Excel file, plus other Cadillac data -- See my CaddyInfo car blogs: 2011 CTS-V, 1997 ETC Yes, I was Jims_97_ETC before I changed cars. Link to comment Share on other sites More sharing options...
Bruce Nunnally Posted April 13, 2013 Report Share Posted April 13, 2013 Certainly an odd thing to have happen & thank you for reporting the issue & solution. Bruce 2023 Cadillac CT4-V Blackwing Follow me on: Twitter Instagram Youtube Link to comment Share on other sites More sharing options...
Texas Jim Posted April 13, 2013 Report Share Posted April 13, 2013 Thanks Jim... I will remember that... or try to... LOL Link to comment Share on other sites More sharing options...
Cadillac Jim Posted April 13, 2013 Author Report Share Posted April 13, 2013 I think it's because something crashed when the GM software hairball was backing out, or perhaps I closed a window somewhere instead of closing IE and it didn't shut down properly. I certainly wasn't doing anything else with the CD-ROM drive lately, although it's always possible something updated or whatever. -- Click Here for CaddyInfo page on "How To" Read Your OBD Codes-- Click Here for my personal page to download my OBD code list as an Excel file, plus other Cadillac data -- See my CaddyInfo car blogs: 2011 CTS-V, 1997 ETC Yes, I was Jims_97_ETC before I changed cars. Link to comment Share on other sites More sharing options...
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